1. where goods are not available;
2. where we cannot obtain authorize action for your payment;
3. if there has been a pricing or product description error; or
4. if you do not meet any eligibility criteria set out in our terms and conditions.

** Please note, ALL orders placed online with Overnight Ship must be submitted and received before 4:30pm Eastern Time

4. CANCELLATION AND RETURNS POLICY

We will not be able to return or exchange the hairpiece if it is not in the same condition it was when it was shipped out. Do not discard the plastic support if you need to try the hairpiece for fit.

STOCK HAIRPIECE ORDERS:

You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid. A restocking charge of $15.00 or more per item will be automatic applied if the returned item not withstanding it’s original condition.  If you have selected a final sale option (base cut, or hair styling), the hairpiece can no longer be returned or exchanged. Depending on the model, a lace front cut/ excess lace or poly skin cut will be included, unless specified otherwise. Any special requirements need to be addressed at the time of the order being placed.

OVERSTOCK AND FINAL SALE ITEMS:

All items located at our overstock and clearance category are final sale, no return, no exchange, no refund.

All online services items including trimming base off, resizing, haircut, perm, coloring all final sale, no return, no refund and no warranty once the hairpiece been alternated, 

CUSTOM ORDERS:

ALL CUSTOM ORDERS ARE FINAL SALE. NO REFUNDS OR EXCHANGES. IF CANCELLATIONS, THERE WILL BE A FEE CHARGED DEPENDING ON THE AMOUNT OF WORK PROCESSED.

All custom hair systems may be resubmitted for changes such as color, density, etc. at within 10 days:

If we made a mistake we will correct the problem and cover all shipping costs. This result will only occur if the custom order does not match the specifications on the order sheet.

If the customer made the mistake they will incur any cost to fix the problem (if they want it fixed) along with the shipping costs. We offer corrections on custom systems provided the customer does the following: They must first give us an opportunity to correct any errors such as density, color etc. Then we will send back the corrected hair system to them. If the Customer chose the wrong color, sized base, type, length, style, etc., then we will charge a fee of no less than $55.00 to correct the problem.  Additionally any extras such as rush, super rush or extra hair length charges will not be refunded.

We can only guarantee the order as submitted by the client. If the client choses the wrong specs they are responsible for any additional costs. We are more than happy to assist our clients but we are under no obligation to do so.

Rush order can not be cancelled once your order subimtted. We do not guarantee the rush schedule, if we failed the rush to save extra weeks, we do not refund the rush surcharge.

For Hair Extensions Exchange and Return Policy

• Returns accepted within 2 weeks of ordering, must be in original condition

• After 2 weeks an 80% credit of the value will we added to your account towards future orders

• Large returns are subject to a handling fee

• No returns after 3 months of ordering

For Hairpieces:

While all our hairpieces follow the product specifications listed on our website, there may be discrepancies as each hairpiece is made by individual workers. Please double check your unit when you first receive it to make sure you have the right specifications.

For Supplies:

All supplies are final sale and can not be returned or exchanged under any circumstance. This policy is strictly enforced. 

THERE WILL BE NO RETURNS OR REFUNDS ON CUSTOM ORDERS