Return Policy: Stock Hairpieces

• You have 15 days from the date you receive your order based on your package’s tracking number to return your untouched hairpiece for a full refund, minus the shipment paid.
• A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
• If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
• Any special requirements need to be addressed at the time of the order being placed.
• You are responsible for all return shipping costs. We recommend to choose shipping with a tracking number as we are not responsible for any lost returns.

Return Policy: Hair Extensions

• Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
• After 2 weeks an 80% credit of the value will be added to your account towards future orders.
• Large returns are subject to a handling fee.
• No returns after 3 months of ordering.
• You are responsible for all return shipping costs. We recommend to choose shipping with a tracking number as we are not responsible for any lost returns.

Return Policy: Supplies

All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.

Custom orders, Overstock and Final Sales Items:

All items located in the custom orders, overstock and clearance category are final sale, no return, no exchange, no refund.

All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.

Hairpieces Warranty

XNhairpieces grants a 30 day limited warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of hair during this period, XNhairpieces will be happy to repair your hair piece or wig free of charge.  Please note that once the unit has been sent to the factory, there will be a few months wait time. During which time you will need to provide your own unit.

In addition to, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.

Any issues that occur 30 days after the purchase date, warranty will be nulled and will not be accepted.

**Please note, that v-looped based models are not included in this warranty as they are disposable units. These models include the M111, HD111 and M161V.

**This warranty does not include any units that have been mishandled by the client themselves.

**All sales are final once hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.

Defective Hair Systems (other than hair loss) are considered the following for both stock and custom orders.

i.) Incorrect Hair Cut

ii.) Incorrect Base Cut 

iii.) Incorrect Color, Density, Grey Percentage, or Size

These defects are subject to 15 days from the day the unit has been delivered to the address on the invoice.